There will be a 25 % restoration fee if an order is cancelled, even if it has not shipped, plus a 4% credit card transaction fee if it was paid for by credit card. Reasons for the charges are listed below. At the moment payment is received for this product, documentation is immediately prepared and processed.
1) A Federal Vehicle Identification Number (VIN) is issued.
2) A 'Certificate of Origin' for the VIN is created (per Federal law).
3) An invoice 'bill of sale' is produced, including names, addresses, and also contains the seventeen digit VIN that was issued. The information on the invoice matches the information that appears on the certificate, and other documents.
4) We also initiate an SOC (statement of compliance), a warranty sheet, an order confirmation page, a maintenance & use guideline, and, of course, several pages containing assembly instructions. A shipping 'bill of lading' is also pre-generated.
In conclusion, re-establishing identity and ownership of a vehicle involves nullifying all documentation, as well as creating new invoices and documentation for the cancelled unit(s). This is not only costly, but takes time to complete. Therefore, refunds will require four to six weeks from the day a cancellation confirmation is received.