1. The product, known as ScootaTrailer
™, is non-returnable***, except in the case of a 2. If the product
shipped from the manufacturer, remains un-opened, and is refused on or
before the day of delivery, the
initial purchaser will be responsible for a 20% restocking and
handling fee. The initial purchaser will be charged for
the original outbound and inbound
freight charges ($250.00 - $550.00 collectively and
approximate). However, the actual
charges will be owed and considered in the credited
amount. (NOTE: Once the product
has been returned and accepted by the manufacturer, the
amount to be credited to
the original purchaser will not be credited until the
'certificate of origin' and invoice
'bill of sale', which is mailed separate from the
product, has been received by the
manufacturer.) [See line item number 6]
3. The first recipient of the product, either merchant
or consumer, will have ten (10)
days from and including the day of delivery to inspect it for
any defects or damages. If
the product is delivered and there are no reports of defects
in materials or workmanship by
either merchant or consumer within the allowable ten (10) day
period, the product will be
entirely non-returnable.
4. A return is only allowed so that an exchange
can be made. There will be NO return with
regard to a refund, and no such refund is either
expressed or implied, either written or
verbal.
5.
If there are any defects or damages, the
manufacturer, at their discretion will repair, or have
repaired, or replace the product without cost to the
merchant or the consumer. If the
manufacturer chooses to accept a return, rather than to
repair the product, there a several
steps that must be followed and are required.
6. An invoice "bill of sale" and a
document called "certificate of origin" is always mailed by
'priority mail' to the address that was provided to the
manufacturer. It is never shipped inside
the box or container with the product. This document is
the ONLY legal tie to the product.
Therefore, NO returns will be allowed until these
original documents have been received by
the manufacturer. A 'return goods authorization' will
NOT be issued without having received
these documents first.
7. What is a 'return goods authorization', or RGA
number? It is simply a number given by the
manufacturer designated for identification and verification
of the product being returned. If a
return is allowed by the manufacturer, an RGA will be
required, and must be written boldly
on the outside of the package being returned.
8. ANY products that are
returned without a valid RGA number indicated on the box will
be refused. To acquire an RGA number contact
ScootaTrailer at (336) 764-3323.
9. The merchant or consumer will be responsible
that the product is in it's original box and on
the original pallet, undamaged and unused. If either
party does not have the original box and
pallet, or if the packaging is torn or ripped, it may not
protect the content. When the product
is received an inspection will be done to consider what
damages may have occurred
because of improper packaging. Any damages that occur to the
product and deemed by the
manufacturer as a fault of improper packaging, (this does not
include the defects or
damages claimed within the ten day inspection period), will
be charged to the initial
purchaser and those charges will be collected by the
manufacturer before a replacement
unit will be shipped. Examine the condition of the original
box. If new boxing is necessary,
one may be purchased at the cost of the box and the pallet
plus shipping. Once the product
is received in like new condition, other than the claims
against manufacturer defect(s) or
damage(s), the manufacturer, at no cost to the merchant or
consumer, will ship another unit
and mail a new 'certificate of origin' to replace the one
returned and received.
-----------------------------------------------------------------------------------------------------------------------------------------------------
(B) Cancellation Policy
There will be a $250.00 per unit cancellation charge once the unit(s) is ordered, but has not shipped. Reasons for the charge are listed below.
At the moment payment is received for this product, documentation is immediately prepared and processed.
1) A Federal Vehicle Identification Number (VIN) is issued.
2) A 'Certificate of Origin' for the VIN is created (per Federal law).
3) An invoice 'bill of sale' is created and printed
with name & address, and also includes the
seventeen digit VIN
4) Also created, is a warranty sheet, an order
confirmation sheet, a maintenance & use
guideline and assembly